FAQs

A driven delivery is available at £1 per mile with a £50 minimum charge and still includes a detailed handover experience. Trailered delivery is available, but this is significantly more expensive, worse for the environment and carried out by a 3rd party meaning no Wisely handover.

Absolutely! To sell them, we need to buy them in the first place! If you are looking to sell a BMW i3, feel free to send us a message via the Contact Us page and we’ll promptly let you know if its of interest. We are particularly keen to buy late-plate, low-owner examples with a high level of specification.

In 2020, we launched our own in-house warranty after years of constantly being let down by various 3rd party warranty providers. We took things into our own hands, and created Wisely Covered which is written specifically with BMW i3s in mind and offers what we feel is a level of cover which matches (and in many ways surpasses) a manufacturer’s Approved Used Car warranty. To view our policy wording, click here.

All our BMW i cars are covered for 6 months by our Wisely Covered warranty. Extensions to 12 and 24 months are available at additional cost.

At present, our in-house warranty is only available on cars purchased from Wisely Automotive, however we are working on a solution for 3rd party vehicles. More information will be shared in due course.

On the contrary, our MobileService should deliver a better experience than a workshop visit. In a traditional setting, technicians are juggling multiple cars and distractions. With MobileService, your technician’s focus is entirely on one thing: you and your car.

You’ll get their full attention and direct communication — they’ll talk you through any findings or updates, giving you insight you’d never get through a service advisor who’s just relaying notes.

Our vans are also comprehensively equipped with both common and uncommon i3 parts — in many cases, more than a main dealer parts department. That means we can complete additional work or replace unexpected parts on the spot, without the delay or overnight stays you’d face at a dealership.

Because we cover the entire country, we plan our schedule regionally often months in advance. Servicing for BMW i and MINI electric cars is due every two years, as such many owners book early and our calendar fills up quickly. At present, our next open dates are around 4 months away.

That said, if you’ve left it late or need urgent help (for example, a dead 12V battery), it’s always worth getting in touch. We sometimes have short-notice availability when we’re already in your area — some customers have even had next-day visits just by timing it right!

Over the coming months we will be increasing our fleet of MobileService vans and technicians to help reduce the lead-time and cover the entire country more efficiently.

No – your warranty stays valid as long as the service is carried out correctly. UK law (the Block Exemption Regulation) allows you to use any competent, VAT-registered independent garage, provided they follow BMW’s service schedule and use genuine or equivalent-quality parts.

At Wisely Automotive, all our work is carried out to BMW standards. We use only OEM or OE parts, and as an official BMW Aftersales Partner, your service is recorded on BMW’s system and will appear in your iDrive history. We always recommend keeping your invoices and receipts for future reference.

We’re in the final stages of getting everything ready and expect to launch in Spring 2026. Keep an eye on our social channels — we’ll share all the details there first!

Everything i3 related! There’ll be common parts, service kits, handy tools, useful accessories and maybe even a bit of merch!

We receive a huge number of calls and messages from people looking for i3-related advice. While we love helping the community, we don’t have capacity to provide free one-to-one guidance to every request.

Our YouTube channel was created for exactly that reason — it’s packed with valuable information and guides to help i3 owners find answers quickly. By using these resources first, it’s very likely you’ll find what you are looking for while allowing us to continue dedicating our time to supporting paying customers.

We are always interested to hear from enthusiastic, diligent people. Take a look at our current vacancies on our Jobs page, or feel free to send us your CV anyway! Use jobs@wiselyauto.com